Refund policy
REFUND & RETURN POLICY
30-day returns. If you’re not completely satisfied, you may return most items within 30 days of delivery for a refund to your original payment method.
Eligibility. Items must be new, unused, uninstalled, and in their original, undamaged packaging with all parts and documentation.
Not eligible for return:
- Items that have been installed, used or modified
- Special-order or custom items (noted on the product page)
- Items returned without prior authorization
How to start a return. Email info@bathsupplyusa.com with your order number and the item(s) you’d like to return. We’ll reply within one business day with a Return Authorization and instructions. Returns sent without authorization may be refused.
Return shipping and restocking fee. For returns that aren’t due to our error or a defect, the customer pays return shipping and a 15% restocking fee is deducted from the refund. Original shipping charges are non-refundable.
Damaged, defective or incorrect items. Please inspect your order on delivery. If an item arrives damaged, defective or incorrect, contact us within 48 hours of delivery with your order number and photos. We’ll cover return shipping and send a replacement or issue a full refund, with no restocking fee.
Refund timing. Once we receive and inspect your return, we’ll email you and issue the refund within 5–10 business days. Your bank may take a few additional days to post it.
Cancellations. Orders can be cancelled free of charge before they ship. After shipment, the return policy above applies.
Questions? info@bathsupplyusa.com · 402-416-6892 · Monday–Saturday, 9am–5pm CST